Keyholder - Westgate (Number One Shoes + Hannahs)

About Us

Welcome to Number One Shoes + Hannahs, part of Tahua, a great Kiwi business proud to operate across retail, hospitality, and health. Tahua is dedicated to supporting its people, communities, and growth.

Number One Shoes + Hannahs are two of New Zealand’s best-loved footwear brands, with a history that goes back generations. Hannahs has been around since 1868, while Number One Shoes has been helping Kiwis put their best foot forward for decades. Together, we’ve created the ultimate destination for shoes bringing style, comfort, and value to every New Zealander.

What makes us special is the mix of tradition and fresh energy. Hannahs brings heritage and trust, while Number One Shoes is all about fun, fashion, and affordability. From everyday staples to special occasion styles, we’ve got something for everyone — and we love helping our customers find the perfect pair.

When you join us, you’re not just working in a store, you’re part of a team that loves shoes, loves people, and loves creating a great experience every day. If you’ve got energy, passion, and a love for helping others, you’ll feel right at home with us.

The Role

We’re looking for a Keyholder to join our Westgate team. This is a trusted leadership role that blends hands-on customer service with additional responsibility for the smooth running of the store. You’ll lead shifts, coach others, and ensure every customer has an Every Day Great Experience (EDGE).

The shift available is as follows:

(34 hours per week)

• Tuesday (10:00 - 16:30)
• Wednesday (10:00 - 17:15)
• Thursday (10:00 - 16:30)
• Friday (09:00 - 17:15)
• Saturday (10:00 - 18:00)

Applications Process: 

As part of your application, you’ll be asked to complete a short online chat interview. It takes around 15 minutes and gives us a chance to get to know you a bit better 😊

If you’re short on time, no worries — you can save your progress and come back to finish it later. We definitely encourage you to take your time and give the chat questions a good go.

Because the chat interview is part of our selection process, you’ll just need to make sure it’s completed for your application to move through to the next stage.

What You’ll Deliver in This Role

• Customer Experience & Sales: You’ll deliver exceptional customer service every shift, greeting and assisting customers, resolving queries, and promoting add-on sales. You’ll also role model great service for the team, coaching and supporting in the moment as needed.
  
• Store Operations & Standards: You’ll be responsible for opening and closing the store, maintaining security, and ensuring the store is clean, well-presented, and safe. This includes merchandising, stock presentation, cash handling, and compliance with health and safety procedures.
  
• Leadership & Shift Management: You’ll lead shifts on the floor, allocating tasks, managing breaks, supporting decision-making, and helping the team achieve sales targets and KPIs.
• Team Development & Support: You’ll coach Sales Assistants, support new team members, embed best practices, recognise great performance, and escalate any concerns to the Store Manager or Assistant Manager.
  
• Problem Solving & Issue Resolution: You’ll handle customer escalations and operational challenges, ensuring issues are resolved promptly and efficiently.

What You’ll Bring to the Role

• At least one year of retail or customer-facing experience
  
• At least one year of supervisory experience
  
• Strong communication and interpersonal skills with the ability to coach and support others
  
• Reliability and trustworthiness, with the ability to take ownership of store operations
  
• A positive, energetic approach and genuine passion for delivering great customer experiences

Why You’ll Love Working With Us

• Be part of a fun, people-focused team
  
• Staff discounts on shoes and accessories
  
• Training and support to grow your leadership skills
  
• Flexible working hours where possible
  
• Work for a brand that’s part of Tahua, a great Kiwi business with retail, hospitality, and health brands, including Number One Shoes + Hannahs, Torpedo7, The Outlet, Burger King, Popeyes, Starbucks, and Resonate