Outbound Supervisor - Distribution Centre (Hastings)

About Ngahuia Retail

Ngahuia Retail is the retail arm of Tahua Group, one of New Zealand’s most trusted and respected retail groups. We are home to three beloved brands: Number One Shoes + Hannahs, Torpedo7, and The Outlet.

From uniting Number One Shoes and Hannahs as ‘One Team’ in 2021, to welcoming Torpedo7 in 2024, and launching The Outlet in 2025, our journey has been dynamic and exciting. Each brand has its own identity, but together as One Retail Team, we’re committed to excellence, innovation, and supporting our people to succeed.

Joining Ngahuia Retail means being part of the wider Tahua Group, giving you the stability, career growth opportunities, and backing of a large, trusted organisation, while still making an impact in a hands-on, fast-paced environment.

Why You’ll Love This Role

As Outbound Supervisor at our Distribution Centre in Hastings, you’ll be at the heart of our operations, leading the outbound team to get orders out safely, accurately, and on time. You’ll bring pace, structure, and energy to the floor, keeping the team focused on hitting SLAs and continuously improving how we work.

This is a high-energy leadership role where you’ll see the impact of your decisions every day, balancing safety, service, cost, and culture. If you love leading people, solving problems in real time, and driving operational excellence, this role is for you.

What You’ll Do

• Lead & engage your team: Coach, mentor, provide feedback, recognise wins, manage performance reviews, support recruitment, and foster a high-performing culture.
• Drive operational excellence: Oversee daily dispatch operations, set priorities, allocate work, and ensure service commitments and business requirements are consistently met.
• Health, safety & security: Promote a strong safety culture, maintain hygiene and security, ensure compliance with H&S systems, and accurately report any incidents.
• Manage pick, packing and dispatch process effectively: Ensure all orders across the business are processed efficiently and dispatched within required timeframes. Liaise with freight carriers for timely pick ups to meet operational requirements.
• Labour & payroll oversight: Plan and allocate labour efficiently, manage payroll tasks, and maintain cost control.
• KPI & financial accountability: Monitor operational KPIs, budgets, and cost per unit; implement improvements to enhance efficiency and service.
• Continuous improvement: Identify opportunities to improve processes, workflow, and service delivery, making sure the outbound operation runs smoothly and efficiently.
  

Location & Hours

Location: Distribution Centre, Hastings area
Hours: Monday – Friday, 8:00am – 4:30pm (40 hours per week)

What You’ll Bring

• Proven leadership experience, ideally in a warehouse or logistics environment
• Ability to lead teams safely, accurately, and efficiently
• Strong problem-solving, multitasking, and organisational skills in a fast-paced environment
• Excellent communication and people leadership skills
• Confidence working with systems, reporting, and multiple stakeholders
• A continuous improvement mindset with a focus on service and efficiency
  

Desirable:

• Forklift licence
• Experience with ERP or WMS systems
• Dispatch, outbound, or logistics management experience
  

What We Offer

• A hands-on leadership role with real ownership and impact
• Be part of Ngahuia Retail and the wider Tahua Group, working across multiple iconic brands
• A supportive, collaborative team environment
• Opportunities to grow and develop your leadership and operational skills

If you’re ready to lead a team, drive operational excellence, and make a tangible impact on our supply chain, we’d love to hear from you!