Distribution Centre Operations Co-Ordinator - Hastings (Number One Shoes + Hannahs)

Kick off the new year with a role at the heart of our Ngahuia Group Distribution Centre, supporting two of New Zealand’s most iconic footwear brands - Number One Shoes & Hannahs. We’re looking for a motivated and proactive Distribution Centre Operations Coordinator to join us on a fixed term contract until May 2027 to cover parental leave.

Why this role?

You’ll support the Distribution Centre Operations Manager to keep our Distribution Centre running smoothly, while also playing a key role in stock management, people leadership, and operational performance. This is a hands-on, high-visibility role where no two days look the same - perfect for someone who enjoys variety, responsibility, and problem-solving on the go, all while being a whizz in excel.

What You’ll Be Doing:

Operational Support

• Assist the DC Operations Manager with daily operations — and confidently step in to lead when they’re away.
• Provide hands-on support across the floor where needed.
• Assist with time & attendance
• Support across annual stocktake.
• Audit conveyor activity, investigate discrepancies, and provide clear feedback.
• Deliver excellent service when dealing with Stores, Support Hub, and transport partners.
• Manage responses to DC inbox queries and FreshService tickets within expected timeframes.
• Provide cover for the DC Operations Administrator when needed.
  

 Lead Our E-Com Team

• Supervise day-to-day tasks, ensuring orders are processed accurately and on time.
• Train, support and lead the team — stepping up with confidence and calm when challenges arise.
• Spot opportunities to improve processes and efficiency.
• Respond promptly to customer order enquiries.
  

  Stock Management

• Use Excel at an advanced level to generate reports from scratch — not just running existing templates.
• This includes confidently applying VLOOKUPs, Pivot Tables, isolating datasets, and extracting specific stock information (e.g., identifying product duplicated across aisles).
• Complete stock investigations, reconcile discrepancies and manage transfers.
• Run proactive reporting to identify trends and opportunities.

 System Processes & Administration

• Become fully competent in our systems — and troubleshoot when needed.
• Manage pick tasks, reconcile ratio pack allocations, and oversee clear floor adjustments.
• Approve invoices, manage facility maintenance logs, order supplies, coordinate uniforms, and assist with general DC administration.
  

Reporting

You’ll own a range of reporting, including:

• Weekly & monthly DC output
• Container schedules
• Delay analysis
• Shipping cost per unit
• Plus any other reporting required
  

Health & Safety

• Support compliance and lead by example.
• Assist with inductions, maintain registers, report incidents, and help drive a culture of wellbeing.
  

 What You’ll Bring

We’re looking for someone who is confident, solutions-focused, and steady under pressure — a natural go-to person when things get busy.

Skills & Experience

• Advanced Excel ability, including:
• VLOOKUPs used practically (not just theoretically)
• Generating reports from raw data
• Pivot tables for analysis
• Ability to manipulate large datasets and extract insight
• Strong Microsoft Office skills
• Excellent written and verbal communication
• Experience with warehouse management systems (advantage)
• Excellent time management and the ability to juggle multiple tasks
• Ability to maintain confidentiality and work independently

Behaviours & Attributes

• Calm, steady and able to lead confidently when needed
• Able to handle pressure without getting overwhelmed
• Strong interpersonal and relationship-building skills
• Able to problem-solve quickly and think critically
• Collaborative approach with the ability to guide and support others
• Adaptable and able to pick up new systems quickly

Why Join Us?

This role gives you the chance to step into meaningful responsibility, build your leadership capability, and play a key role in the operation and success of our DC. If you want to start the year fresh with a role where you can genuinely make an impact - we’d love to hear from you.